Return And Refund Policy

Return & Refund Policy

Last Updated: 15 August 2025

1) Overview

We want you to love what you wear. If something isn’t right, this Policy explains how to request a return, exchange, or refund when you shop at thecrazyamigos.com (the “Site”). This Policy should be read with our Terms of Service, Shipping Policy, and Privacy Policy.

2) Return Window

  • India: You must raise a return/exchange request within 3 days of delivery.
  • Regional consumer rights: If we offer direct sales into other regions (e.g., EU/UK), mandatory local consumer rights may provide additional cancellation periods. Where applicable, those rights will prevail to the extent of any conflict with this Policy.

3) Eligibility & Condition

  • Items must be unused, unwashed, and in original condition with all tags and packaging intact.
  • Returns must include the original invoice or order confirmation.
  • Products returned with stains, odors, damage, or signs of wear may be rejected.
  • For damage/shortage claims at delivery, we may request an unboxing video/photos recorded at the time of opening.

4) Non‑Returnable Items

  • Customized or personalized items (including custom prints), unless received damaged/incorrect.
  • Items marked “Final Sale/No Returns” on the product page.
  • Any item returned beyond the 3‑day window (unless required by applicable regional law).

5) How to Start a Return

  1. Contact us within the return window via email (welcome@thecrazyamigos.com) or WhatsApp (+91 7867864492) with your Order ID, item(s) and reason.
  2. We’ll review and share instructions: pickup via our courier partner or a return address if self‑ship is required.
  3. Carefully pack the item to avoid transit damage and include the invoice.

6) Return Shipping Fees

  • If it’s our mistake (wrong item, manufacturing defect, size completely different from ordered): we cover return shipping and issue a full refund or replacement.
  • Other reasons (e.g., size change, change of mind): customer bears return shipping/processing charges. We can arrange a pickup at a quoted fee or you may ship via a reliable courier.

7) Exchanges

Need a different size or color? Depending on stock, we can exchange. In many cases, it’s faster to process a return and place a new order. Our team will guide you to the best option.

8) Refunds & Timelines

  • Inspection: Once the returned item reaches us, we inspect it for eligibility and condition.
  • Approval: If approved, we process refunds within 15 business days of receiving the item.
  • Method: Prepaid orders are refunded to the original payment method. COD returns are refunded to a bank account or UPI ID you provide.
  • Notifications: We’ll send a refund confirmation via email/WhatsApp when processed. Bank/card processing times may add a few days.

9) Refund Rejections

We may decline a refund if the item is used, washed, damaged, altered, missing tags/accessories, or not the same item shipped. Where applicable, we’ll share evidence from our quality checks.

10) Original Shipping, COD & Fees

  • Original shipping fees and COD convenience/handling charges are non‑refundable unless the return is due to our error.
  • For orders with free shipping, a standard outbound shipping fee may be deducted from the refund when you return an item (we’ll share the applicable amount upfront).
  • Discounts/coupons used at purchase are not reissued. If a partial return breaks eligibility for a promotion, the refund will be adjusted accordingly.

11) RTO (Return‑to‑Origin) & Undeliverable Orders

  • If a shipment is undeliverable due to an incorrect address, repeated delivery attempts failed, or refusal, the package may return to us (RTO).
  • We can re‑ship after reconfirmation; additional shipping fees may apply. Refunds for RTOs are handled case‑by‑case based on product condition and shipping costs incurred.

12) International Orders (When Enabled)

For cross‑border orders (US/UK/EU, when offered), delivery terms and duties/taxes (DDU vs DDP) will be stated at checkout. Local consumer law rights (such as statutory withdrawal periods in the EU/UK) will apply where mandatory; duties, taxes and brokerage charged by the carrier are generally non‑refundable.

13) Contact & Grievance Redressal (India)

Email: welcome@thecrazyamigos.com
WhatsApp Support: +91 7867864492
Grievance Officer: Crazy Amigos – Grievance Officer (India)

We acknowledge consumer complaints within 48 hours and aim to resolve them within 1 month in line with applicable e‑commerce rules.

14) Updates to This Policy

We may update this Policy to reflect changes in operations, courier partners, or laws. Updates will be posted here with a new “Last Updated” date.

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