Shipping Policy

Shipping Policy

Last Updated: 15 August 2025

1) Coverage & Carriers

We currently ship across India through trusted third‑party courier partners. Serviceability and delivery timelines vary by pin code. We’ll share tracking details by email and/or WhatsApp once your order ships.

2) Order Processing Times

  • Standard processing: 1–2 business days (Mon–Sat, excluding public holidays) from order confirmation.
  • Peak periods / promotions: Please allow an extra 1–3 business days.
  • Pre‑order / made‑to‑order items (if any): Dispatch timelines are mentioned on the product page and apply in addition to courier transit times.

3) Estimated Delivery Timelines (India)

  • Metro cities: 2–5 business days after dispatch
  • Rest of India: 3–8 business days after dispatch
  • Remote / out‑of‑delivery‑area locations may take longer. Delays due to weather, strikes, or operational constraints of the courier are outside our control, but we’ll assist you with updates.

4) Shipping Fees

  • Shipping charges (and any fuel/handling surcharges) are calculated at checkout based on destination pin code, weight/volumetric weight, and service level.
  • Any free‑shipping offers (if active) will be clearly displayed on the Site and applied automatically where eligible.

5) Cash on Delivery (COD)

  • COD is available for select pin codes and order values at our discretion.
  • A location‑based COD handling/collection fee may apply; the applicable amount (if any) will be shown at checkout.
  • Repeated refusal of COD deliveries may lead to COD being disabled for your account.

6) Address Accuracy & Delivery Attempts

  • Please ensure your shipping address, pin code, and contact number are accurate and complete.
  • If the courier is unable to deliver due to incorrect address, unavailability, or refusal, the shipment may be returned to us (RTO). Re‑shipping can be arranged once we reconfirm details; additional shipping fees may apply.
  • Risk passes on delivery to the address provided at checkout. If you arranged your own courier, risk may pass when the goods are handed over to your courier.

7) Order Tracking

When your order ships, you’ll receive a tracking link via email and/or WhatsApp. Tracking updates depend on the courier’s scanning events; occasional gaps in scans are normal until the next hub scan.

8) International Shipping

We are planning international deliveries (US/UK/EU) in phases. If enabled, estimated delivery windows and shipping rates will be displayed at checkout. Unless specified as DDP (Delivered Duty Paid), international orders are typically shipped DDU (Delivered Duty Unpaid): local duties, taxes, customs clearance fees, and brokerage (if any) are payable by the recipient to the last‑mile carrier.

9) Damages, Shortages & Packaging

  • If your package appears tampered with or damaged at delivery, please inform the delivery agent and contact us promptly.
  • For damage/shortage claims, we may request an unboxing video/photos recorded at the time of opening to help us resolve the issue quickly with our courier/packaging partners.

10) Returns & Refunds (Summary)

  • Return window: Raise a return/exchange request within 3 days of delivery.
  • Condition: Items must be unused, unwashed, and returned with original tags/packaging.
  • Refund timeline: Once we receive and approve the returned item after inspection, refunds are processed within 15 business days to your original payment method (or bank/UPI for COD returns). You’ll receive confirmation via email/WhatsApp.
  • If it’s our mistake (wrong/defective): Return shipping is on us.
  • If you change your mind/other reasons: Return shipping/processing charges are borne by the customer.

For complete terms, please see our Return & Refund Policy.

11) Holiday & Force Majeure Delays

Courier networks and public holidays may cause delays. Events outside our control (weather, natural calamities, strikes, regulatory checks) can impact delivery timelines.

12) Contact & Grievance Redressal (India)

Email: welcome@thecrazyamigos.com
WhatsApp Support: +91 7867864492
Grievance Officer: Crazy Amigos – Grievance Officer (India)
We acknowledge consumer complaints within 48 hours and aim to resolve them within 1 month as per applicable e‑commerce rules.

13) Policy Updates

We may update this Shipping Policy to reflect changes in carriers, rates, or operational considerations. Updates will be posted here with a new “Last Updated” date.

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