Privacy Policy
Last Updated: 14 August 2025
Crazy Amigos ("Crazy Amigos", "we", "us", or "our") respects your privacy. This Policy explains how we collect, use, disclose, and protect your personal information when you visit or purchase from thecrazyamigos.com (the "Site") powered by Shopify.
1) Who We Are
Business: Crazy Amigos (India)
Website: thecrazyamigos.com
Email: welcome@thecrazyamigos.com
WhatsApp Support: +91 7867864492
2) Scope
This Policy applies to information we collect online via the Site (including checkout, customer accounts, support by email/WhatsApp, and marketing subscriptions). We do not knowingly sell to or target individuals under 18.
3) Legal Bases (where applicable)
Depending on your location, we process personal data under one or more legal bases: (i) to perform our contract with you (order processing and delivery), (ii) with your consent (e.g., marketing), (iii) for our legitimate interests (Site security, fraud prevention, analytics), and/or (iv) to comply with legal obligations (tax/accounting, consumer protection).
4) Information We Collect
- Identity & Contact: name, email, phone number, billing and shipping addresses.
- Order & Transaction: products purchased, size/colour, price, order and payment references, order communications.
- Payment: processed securely by third‑party payment gateways; we do not store full card numbers or CVV on our servers.
- Device & Usage (Cookies): IP address, device/browser type, pages viewed, time on Site, referring URLs, and interactions collected via cookies, pixels, or similar technologies (e.g., Google Analytics, Meta/Facebook Pixel) to operate, secure, and improve the Site.
- Support & Marketing Preferences: messages you send us and your consent/opt‑in status for email/WhatsApp marketing.
5) How We Use Your Information
- Order fulfilment: process payments, arrange shipping with courier partners, send invoices and order/shipping updates.
- Customer support: respond to queries, returns, and complaints via email/WhatsApp.
- Marketing (with consent): send promotional emails/WhatsApp messages about new drops and offers. You can unsubscribe at any time.
- Analytics & improvement: understand how the Site is used and enhance performance, security, and user experience.
- Fraud prevention & legal compliance: detect and prevent fraud; meet tax, accounting, and other legal obligations.
6) Cookies & Similar Technologies
We use essential cookies to make the Site work (e.g., cart, checkout), and—where required, with your consent—functional/analytics/advertising cookies to measure performance and show relevant content. You can manage cookies in your browser and (where available) our consent banner. Blocking some cookies may affect Site functionality.
7) How We Share Information
We do not sell or rent your personal information. We share it only as necessary:
- Payment processors: to securely process your payments (PCI‑DSS compliant providers).
- Courier/logistics partners: to deliver your orders (name, address, phone for delivery coordination).
- Marketing & communications platforms: to send opted‑in newsletters, WhatsApp notifications, and transactional emails.
- Hosting, analytics & security vendors: to operate and protect the Site.
- Legal & safety: when required by law or to protect rights, users, or the public; or in connection with a business transfer.
Third parties are contractually limited to using your data only to perform services for us and must protect it appropriately.
8) International Transfers
Our providers may process data in multiple countries (e.g., India, EU, US). Where required, we implement safeguards such as Standard Contractual Clauses for cross‑border transfers.
9) Data Retention
We keep personal data only as long as necessary for the purposes above: to fulfil your orders, support you, comply with legal/tax duties, and resolve disputes. Marketing contact details are retained until you unsubscribe. When no longer needed, we delete or de‑identify data.
10) Security
We use industry‑standard measures (HTTPS/SSL, access controls, reputable platforms like Shopify and secure payment gateways). No method of transmission is 100% secure, but we work to protect your data and will notify as required in case of a breach.
11) Your Rights
Depending on your location, you may have rights such as access, correction, deletion, restriction/objection (including to direct marketing), portability, and withdrawal of consent. To exercise rights, contact us using the details below. We will verify your identity before responding.
California (CCPA/CPRA): We do not sell or share personal information for cross‑context behavioural advertising. If that changes, we will provide a “Do Not Sell or Share My Personal Information” link and update this Policy.
12) Children
We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided data, contact us so we can delete it.
13) Links to Other Sites
The Site may contain links to third‑party websites (e.g., social media). Their privacy practices are governed by their policies; please review them separately.
14) Changes to This Policy
We may update this Policy from time to time to reflect changes to our practices or for legal/operational reasons. Updates will be posted here with a new “Last Updated” date.
15) Contact & Grievance Officer (India)
Email: welcome@thecrazyamigos.com
WhatsApp Support: +91 7867864492
Grievance Officer: Crazy Amigos – Grievance Officer (India)